Shipping & Delivery Policy
Effective Date: 11/07/2025
At ChocoCrave, we are committed to delivering your chocolates and confectionery products fresh, safely packed, and on time.
Please review our Shipping & Delivery Policy to understand how we process and deliver your orders.
Order Processing
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Orders are processed within 1–2 business days after payment confirmation
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Orders placed on weekends or public holidays will be processed on the next working day
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Once your order is dispatched, you will receive an email or WhatsApp notification with tracking details (where applicable)
Shipping Locations
We currently deliver to selected locations within [Insert Country / Region].
For deliveries outside our standard service areas or for bulk/custom orders, please contact us directly.
Shipping availability and delivery charges may vary based on location and courier service.
⏱ Delivery Timeframe
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Standard Local Delivery: 2–5 business days
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Express / Same-Day Delivery: Available in select locations (subject to availability)
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International Shipping: Currently unavailable / available upon request (choose what applies)
Delivery times may be extended during peak seasons, promotions, or unforeseen circumstances.
Shipping Charges
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Shipping fees (if applicable) are clearly displayed at checkout
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Free delivery may be offered during promotions or for minimum order values
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Express delivery charges may apply for urgent or special requests
Delivery Partners
We work with trusted courier and logistics partners to ensure safe and timely delivery.
Once dispatched, orders are handled by the courier, but our support team remains available for assistance.
Missed Deliveries
If a delivery attempt is unsuccessful:
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The courier may contact you to reschedule
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After multiple failed attempts, the order may be returned to our facility
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Re-delivery charges may apply
Customers are responsible for providing accurate delivery information.
Damaged, Missing, or Incorrect Items
If your order arrives damaged, incomplete, or incorrect:
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Notify us within 24 hours of delivery
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Provide your order number and clear photos/videos of the issue
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Our team will review and arrange a replacement or refund as applicable
📧 chococravetrading@gmail.com
📞 +971 56 832 9329
Food & Chocolate Delivery Notes
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All products are securely packed to maintain freshness and quality
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Store chocolates according to the instructions provided to avoid melting or spoilage
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Delivery delays caused by extreme weather, traffic, or courier issues are beyond our control
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Once delivered, ChocoCrave is not responsible for damage due to improper storage
At ChocoCrave, customer satisfaction is our top priority.
We strive to deliver every order with care, attention, and quality — ensuring your treats arrive fresh and ready to enjoy.
