Refund & Returns Policy
Effective Date: 11/07/2025
At ChocoCrave, we take great pride in crafting and delivering high-quality chocolates and confectionery products made with care, freshness, and premium ingredients.
However, if you receive an item that is damaged, defective, or incorrect, we are committed to making the return or refund process clear and fair.
Eligibility for Return or Refund
You may request a return or refund if:
The product is damaged during delivery
You received the wrong item or order by mistake
The product has a manufacturing or packaging defect caused by us
Please note:
Returned items must be unused, unopened, and in their original packaging, including any boxes, seals, or complimentary items provided with the order.
Return Request Window
All return or refund requests must be submitted within 24 hours of receiving your order.
Due to the perishable and hygienic nature of food products, requests made after this period cannot be accepted.
Return Process
To initiate a return or refund:
Contact our support team at [insert support email] or [insert phone number]
Share your order number, a brief explanation of the issue, and clear photos or videos showing the product condition
Our team will review your request and confirm eligibility
If approved, you will receive instructions for return, replacement, or refund (depending on the case)
In some situations, physical return of the product may not be required due to food safety regulations.
Refund Method
Refunds are issued via the original payment method used at checkout
Once approved, refunds are processed within 7–10 business days
Bank or payment gateway processing times may vary and are beyond our control
Non-Returnable Items
For hygiene and food safety reasons, the following items are non-returnable and non-refundable:
Opened, unsealed, or partially consumed products
Items damaged due to improper storage, mishandling, or customer negligence
Customized, made-to-order, or personalized items
Products purchased during promotions, discounts, or clearance sales
Requests submitted after the 24-hour return window
Replacement Policy
If your order is confirmed to be damaged, defective, or incorrect, ChocoCrave may offer a replacement instead of a refund, subject to stock availability and verification.
If a replacement is unavailable, a full refund will be issued.
💬 Need Help?
Your satisfaction matters to us.
If you experience any issue with your order, please contact our customer support team — we’ll do our best to resolve it promptly and fairly.
ChocoCrave
📧 chococravetrading@gmail.com
📞 +971 56 832 9329
🌐 https://chococraveuae.com/
