Terms & Conditions
Effective Date: 11/07/2025
Welcome to ChocoCrave.
By accessing or using our website https://chococraveuae.com/, you agree to comply with and be bound by the following Terms and Conditions.
Please read them carefully before browsing our website or placing an order.
1. General
These Terms govern your use of the ChocoCrave website, online store, and all related services.
If you do not agree with any part of these Terms, you must discontinue use of the website immediately.
2. Account Registration
To place an order, you may be required to create an account. By registering, you agree to:
- Provide accurate, current, and complete information
- Maintain the confidentiality of your login credentials
- Accept responsibility for all activities conducted under your account
ChocoCrave reserves the right to suspend or terminate accounts that violate these Terms or misuse our services.
3. Product Information
ChocoCrave offers chocolates and confectionery products prepared with care and quality standards.
While we strive for accuracy, we do not guarantee that:
- Product descriptions, ingredients, or content are error-free
- Packaging, colors, or presentation will appear exactly as shown online
- Products will always be available or in stock
All images are for illustration purposes only.
4. Orders & Payments
- All orders are subject to availability and confirmation
- Prices are listed in [insert currency] and may include applicable taxes
- We reserve the right to cancel or refuse orders due to pricing errors, stock issues, or payment failures
- Payments are processed securely through authorized payment gateways
ChocoCrave does not store or access your card or bank details.
5. Shipping & Delivery
- Delivery timelines vary based on location, product availability, and courier services
- Shipping charges (if applicable) are displayed during checkout
- Delays caused by third-party couriers, weather, or unforeseen circumstances are beyond our control
Customers are responsible for providing accurate delivery details.
6. Returns & Refunds
Due to the perishable and hygienic nature of food products, returns and refunds are accepted only under limited conditions, such as damaged or incorrect items.
- Issues must be reported within 24 hours of delivery
- Products must be unopened and unused
- Proof (photos/videos) may be required
For full details, please refer to our Refund & Returns Policy.
7. User Conduct
You agree not to:
- Use the website for illegal or fraudulent purposes
- Attempt unauthorized access, hacking, or data interference
- Upload malicious software, spam, or harmful content
- Provide false or misleading information
Violation of these Terms may result in order cancellation, account suspension, or legal action.
8. Intellectual Property
All content on this website—including text, images, logos, product descriptions, and designs—is the property of ChocoCrave or its licensors.
You may not copy, reproduce, distribute, or use any content without prior written permission.
9. Limitation of Liability
ChocoCrave shall not be liable for:
- Indirect, incidental, or consequential damages
- Losses due to delivery delays, third-party service failures, or misuse of products
- Any allergic reactions resulting from failure to review ingredient information
Your sole remedy is to discontinue use of the website or request an eligible refund.
10. Changes to Terms
We may update these Terms & Conditions at any time without prior notice.
Changes become effective immediately upon being posted on this page.
Continued use of the website constitutes acceptance of the updated Terms.
11. Governing Law
These Terms are governed by the laws of [Insert Country / Jurisdiction].
Any disputes shall be subject to the exclusive jurisdiction of the competent courts within this jurisdiction.
12. Contact Us
For questions or concerns regarding these Terms & Conditions, contact us at:
ChocoCrave
📧 chococravetrading@gmail.com
📞 +971 56 832 9329
🌐 https://chococraveuae.com/
